FAQs
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. What Size Should I Order?
Not sure about your size? Check out our size guide on all online product listings. Any questions? Email us at info@crossculturalcollective.com
2. How much is shipping?
Well, put simply. Shipping is FREE. The price you see is the price you pay. No extra fees from us.
3. How long will it take to get my package?
All orders are processed within 1-3 business days unless the specific product description states otherwise. The customer is emailed a tracking number when the order ships. Domestic orders typically arrive within 2-7 business days after the order has shipped, excluding Sundays, federal holidays, and unanticipated shipping delays. Timelines for arrival depend on domestic location. delivery delays are not common but can occur and are not controlled by CCC. Please note, some domestic orders over $100.00 may require a signature for delivery. If an attempted delivery notice is left by the shipping courier, please follow up for redelivery or pickup. CCC cannot schedule redelivery attempts.
4. I Changed My Mind, Can I Cancel Or Change My Order?
We create all items on demand. For this reason, when possible, we will only be able to cancel an order within 24 hours of the time it was processed.
Please email support@crossculturalcollective.com as soon as possible with your order number and details of your request.
5. So, My Orders May Be Sent From Different Locations?
Sending out orders from different locations helps us to fulfill orders faster and more efficiently. Some items may come in separate packaging and with a time difference of up to 10 business days
6. What Shipping Company Do You Use, Where Do You Ship to, and How Can I Track My Order?
We ship only to the United States and Puerto Rico at this time.
Domestic orders are shipped via the United States Postal Service (USPS), Federal Express, or DHL. CCC ships to residential and business addresses.
Please make sure you enter the correct address it is entered in English and correctly formatted to avoid returns. Tracking numbers are emailed when the order ships. Once items are shipped, customers may track the package via the shipping carrier indicated in the shipping notification email.
All orders on CCC have free shipping.
7. What Is Your Exchanges, Returns And Refunds Policy?
Items returned within 10 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
8. My Order Was Marked Delivered, But I Haven’t Received It!
If no one was home at the time of delivery, the carrier may leave the package in a safe location or take it back to the mail facility for delivery the next day. Be sure to check around your home and with neighbors/building management that may have collected the package for you or received it by mistake.
If you still are unable to locate the package, please reach out to the carrier. If you need additional assistance, please email us at support@crossculturalcollective.com so we can assist further!
9. I’m Missing An Item From My Order, What Should I Do?
We are sorry to hear you are missing an item from your order! Please start a live chat with us , call us at 256-210-1203, or email us at support@crossculturalcollective.com with your order number and name of the item(s) missing. We will be happy to assist!
Payment Information
1. What payment methods can I use?
Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
2. How much is shipping and how long will it take?
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3. How long will it take to get my package?
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4. Branding is simply a more efficient way to sell things?
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More about CCC
1. Yes y'all, we are really in the Dirty South. We are right here in the heart of Huntsville, Alabama.
We are native Huntsvillians who know and understand the heartbeat of the city. What it used to be, where it is now, and how it will continue to grow. We remember when Regionis Bank and Wyle were about the only things on Hwy 20 in Madison.
2. Are you a Black-Owned business?
Yes, we're a proud black-owned business! At the Cross-Cultural Collective, we celebrate diversity and strive to connect different cultures through our products and services. Our doors are open to everyone, and we’re passionate about creating an inclusive community where all voices are heard, respected, appreciated and valued-- not just tolerated.